Purchase Policy

Declaration of Performance

Seller declares the equipment is in excellent working condition and has no intermittent problems or history of malfunction, unless stated at purchase time.

Verification of Performance

This agreement can be cancelled if the equipment should prove to be faulty or fail to perform as stated at purchase time. Second Source Computer Center reserves the right to hold onto equipment for up to 15 working days for testing.

Method of Payment

Check to be issued with in 3 days of confirmation call and mailed to the address listed when turned over for testing.

Affidavit of Ownership

Seller declares that they are the legal owner of the equipment and assumes all liability and will fully reimburse Second Source Computer Center of West Chester for any legal fees, loss of revenue and any consequential damages that would result if such ownership proved to be invalid.


A copy of the Purchase agreement is made available to all Law Enforcement Authorities to check validity of ownership. We require proper identification (Drivers License or other Government Issued Photo ID). Your Identification will be photocopied and attached to this agreement.

All equipment left at Second Source Computer Center over 30 Days after Method of Payment is established of if the Owner declined to sell equipment, will be declared abandoned and the equipment will be disposed of accordingly.

Computer Repair Policy

Second Source Computer Center accepts NO liability for loss or inconvenience associated with loss of data or software. We DO NOT back up data.

Service problems which result from improper operation by end users are chargeable at normal hourly rates.

Intermittent Problems which require further service after initial repairs that are preformed are chargeable at the normal hourly rate.

Service warranty is limited to parts replacement only.

Standard warranty DOES NOT cover reloading, back ups, loaners of any type, priority service and maintenance.

Customer authorization/signature is required for all non-warranty repairs at time of machine check-in. All repairs needed will be preformed unless otherwise stated at drop off.

Refund Policy

All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

Customer is responsible for any shipping charges on returned items; Second Source will match your shipping method on your replacement or exchange item(s). Second Source strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

DEFECTIVE returns can be returned directly to Second Source within 90 days from the invoice date (unless otherwise specified), at Second Source’s discretion for: credit, replacement, exchange or repair.

Manufacturer restrictions do apply. Any item that is missing the UPC can ONLY be replaced with the same item. After 90 days (unless otherwise specified), all manufacturers’ warranties apply.

NON-DEFECTIVE returns can be accepted directly by Second Source within 7 days from the invoice date, at Second Source’s discretion for: credit or exchange. All NON-DEFECTIVE returns are subject to a restocking fee, 20% for Computer, Laptops and Printers, 15% for all other merchandise.

Due to manufacturers’ policies, Second Source cannot accept returns of special order items for credit FOR ANY REASON. We can only accept DEFECTIVE items for exchange with THE EXACT SAME ITEM.